INDIVIDUAL

1. RESERVATION
No of attendees, price, accommodation, food and beverage and other orders are shown on the reservation overview.
For guests without adult company there is an 18 year old restriction. Hotel reserves the right to cancel the booking onsite if id cannot be shown.

2. VALIDITY OF PRICES
The stated prices are cogent for both parties. The hotel reserves the right to adjust the prices due to changes of costs i.e. increased taxes or fees or other conditions out of control for the hotel.

3. STATUS | CHANGES/CANCELLATION
All changes/cancellations should be made in written notifications to the hotel to be valid.

16:00 The reservation is held for you until 16.00 on the arrival day. The reservation can be cancelled by the guest up to this point of time. The hotel is responsible to offer the guest accommodation if he/she arrives before 16.00 the arrival day. At 16.00 the hotel has the right to cancel all reservations that is not checked in without consideration of consequences.
18:00 Same rules as above, but all conditions applies to 18.00 instead of 16.00.
21:00 Only for use by Choice Club members with silver level or higher on their membership. Same rules as above, but all conditions applies to 21.00 instead of 18.00.

Guaranteed Payment for the whole reservation is guaranteed by a company or a credit card, hotel has responsibility to offer the guest accommodation for the confirmed number of nights. 100% of the reservation will be charged if the room is cancelled or in case of no-show.

4. PAYMENT

4.1 Payment in advance according to the specification written under general information in the reservation overview.

4.2 Full payment for the arrangement will be made upon arrival to the hotel.

4.3 Bank warranty for the total anticipated cost should be sent to the hotel according to the specification written under comment in the confirmation. If payment is delayed an interest charge according to local law will be added.

5. DEPOSIT
The hotel reserves the right to ask for deposit or bank warranty.

6. DISPOSAL OF ACCOMMODATION
Ordered rooms for accommodation are guaranteed to be ready for check in after 15.00 arrival day and is held for your disposal until 12.00 departure day. Any changes to these times have to be agreed upon and confirmed by the hotel.

7. LIABILITY OF DAMAGE
The Customer is responsible for all damage on the hotel property caused by careless or intended behaviour of the participants.

8. FORCE MAJEURE
Occurrences out of control for the parties (strike, lock out, fire etc.) that makes it impossible to fulfil the obligations of this contract gives the right to cancel the whole arrangement without liability to pay compensation.

9. COURT PROCEEDINGS
Any disputes between the parties in this contract, or between participants and the hotel, will be handled according to the local law. If a compromise solution is not found the statement from the court of law will apply.

10. PERSONAL INFORMATION
THE THIEF may in some cases use Google to search for personal information in order to enhance the guest experience during the stay at the hotel. This information will not by any means be used for commercial purposes, only to understand the guest’s true needs in order to deliver the best service possible. You may reserve yourself from this by responding to this email.

11. A CASH FREE HOTEL
The future is cash free! From February 2018 THE THIEF want to become a cash free hotel. We therefore encourage our guests to use electronic payment options; together we set the agenda for the future. As a consumer this will ensure you more freedom and better security.

GROUPS

1. IMPLEMENTING THE EVENT
To ensure the quality of your event we ask you to contact us for a brief of details of the arrangement before you send out any confirmations to particapants of the event.

In such a way we are able to communicate the hotels possibilties and limiations.

2. PROGRAM AND PARTICIPANTLIST
Final program and participant/rooming list will have to be sent to the hotel at least 21 days before arrival. We ask you to give us notice if any of the partpicants have any spesial needs or requests.

3. UNSETTLED ROOM BILLS
For benefits not included in the contract, every participant must settle their own bill. The organising client is responsible for any unsettle bills, unless other is agreed upon

4. DAMAGES
In event of damages to the hotel property caused by participants of the event, the organizing client is held lieable. Due to the saftey of guests and staff of the hotel, no objects easily breakable are allowed in the SPA or swimming pool area. By not obeying the above terms the guest/client will be held responsible for any costs in relation to the damage. All visits to the SPA are on own responsibilty.

5. REDUCTION OF OVERNIGHT ROOMS
Reduction other then stated below will be charged at full cost.

No. of days before event Roomreduction

Up to 90 days Up to 100 % reduction
Up to 60 days Up to 80 % reduction
Up to 30 days Up to 25 % reduction
Up to 14 days Up to 10 % reduction
Less than 14 days All reductions are charged at full cost.

All reductions has to be sent in writing to the hotel.

6. REDUCTIONS OF MEALS
Reduction of meals later than 14 days prior to arrival, will be charged at full cost. Reductions has to be sent in writing to the hotel.

CANCELLATION POLICIES BY DAYS BEFORE EVENT START

Up to 90 days No charge.
Up to 60 days 20 % charge of total quote.
Up to 30 days 50 % charge of total quote.
Up to 14 days 75 % charge of total quote.
Less than 14 days 100 % charge of total quote.

7. SETTLEMENT
Charges for any services that are ordered in addition to the contract, will be added to the invoice to the organizing client.

8. CREDIT
Credit must be applied in advance from the hotel. We reserve the right to credit check all applications, and might ask for a written application on logo paper. It must contain the correct address, telephone/fax number, org. number, contact person, and if any, what the invoice shall be marked. The request must be signed by the responsible person according to the event. Applications must be sent no later than 14 days prior to arrival at the hotel.

NB: Individual invoices must be arranged in advance. We charge a billing fee of kr.50,- per invoice. The credit amount is billed upon departure and due date 10 days net. We do not send invoices under NOK. 5000,-. In case of late payment the organizing client will be charged a fee of NOK 65,– It is calculated approximately 2% interest per month.

9. VAT AND GENERAL PRICE ADJUSTMENTS
By changes in taxes and other unpredicted circumstances that effects the rate, the hotel will adjust the rates accordingly.

10. DEPOSIT AND GUARANTEE
We reserve the right to ask for deposits and other forms of guarantees for the rooms/events.

11. FORCE MAJEURE
Events outside The Thief’s control such as strikes, lockouts, fire, lack of delivery etc., give the hotel the right to cancel the event without any obligations or fees.

12. PERSONAL INFORMATION
THE THIEF may in some cases use Google to search for personal information in order to enhance the guest experience during the stay at the hotel. This information will not by any means be used for commercial purposes, only to understand the guest’s true needs in order to deliver the best service possible. You may reserve yourself from this by responding to this email.

13. A CASH FREE HOTEL
The future is cash free! From February 2018 THE THIEF want to become a cash free hotel. We therefore encourage our guests to use electronic payment options; together we set the agenda for the future. As a consumer this will ensure you more freedom and better security.

All cancellation have to be in writing to the hotel.

Privacy Policy

1. Privacy policy
We at THE THIEF handle your personal information in different contexts, such as when you book our services, stay overnight at our hotels, use services we provide and also in some other contexts. In our privacy statement, you will find more information about our processing of personal data. Below you will also find contact information if you have questions or require access.

We process your personal information in accordance with the current local personal information act, hereinafter GDPR.

2. Processor for your personal information
Our company THE THIEF Hotel AS org. nr. 895716782, Postboks 200 Økern, 0510 Oslo tel. +47 24 00 40 00, e-post stay@thethief.com is responsible for processing personal information in our booking, billing and hotel management systems. We are also the processor for our marketing and mailing of emails to our customers and contacts.

3. Processing of personal information related to booking and stay
In connection with any bookings made by you or by others on your behalf, we process the personal information we need to fulfil the agreement on booking and purchasing services. This is information you have provided us with directly or that you have given us through a travel agency or agent. We process information about things such as your identity, your contact information, and your payment information. In some cases, we will save your passport number. In addition, we handle other information you may have given us and which is relevant to your stay with us. This may be information about allergies or about special requests for your stay. We register all purchases and orders you make with us such as spa, restaurant, room service etc, to be able to provide such services and to pay for them.

We process this information as long as it is necessary for fulfilling the booking agreement with you, and as long as applicable laws or regulations require us to do so.

We log in using key cards in our hotel. We do this to counteract and solve crime, and for security, including fire safety. We save the logs for 21 days.

4. Processing of personal data for marketing purposes
If you sign up for our newsletter, we will save and use your email address to send you news and offers.

We will also use your email address or phone number to send you news and offers within existing customer relationship rules. Our basis is the marketing legislation.

We will contact you via social media with your consent or within existing customer relationships. In order to use social media as a communication channel, we need to give out your email address or social networking number. Our basis for this is consent or legitimate interests.

You can withdraw any consent you have given us at any time. You can also reserve the right to consent to receiving marketing in existing customer relationships. To do this, send an email to stay@thethief.com.

5. Processing of personal data for development, troubleshooting and security
We will process data that includes personal information for troubleshooting and correcting errors, improving our services and technology we use, and analysing usage and user behaviour. Furthermore, we will process personal information to verify your identity, including verifying your identity in connection with your use of our digital services.

We anonymise data and create statistics as far as possible, but will also need to process personal data for development, troubleshooting, statistical and security purposes.

6. Processing of personal information in other cases
If you contact our customer service or otherwise address us with requests, we will process personal information you provide as far as is necessary to be able to answer and log your inquiry. The basis for this is legitimate interests or fulfilling agreements with you or answering your inquiries.

In addition to the treatment described in our privacy statement or based on your consent, we may or may not process personal data when the applicable law, including the Personal Information Act and the GDPR, valid government order or court requires us or allows us to do so.

7. Disclosure of personal data and statutory treatment.
We will not disclose your personal information to third parties unless you have consented to this, or unless applicable law, including the Personal Data Act and GDPR, valid government orders or courts allow us or require us to do so.

For the record, we wish to state that our use of data processors to process information on behalf of us is not considered disclosure.

8. Your rights
You as a private person have more rights under the new personal information act.

You have the right to request access, rectification or erasure of any personal information we are processing about you. You also have the right to demand restriction of processing, object to processing and claim the right to data portability.

To exercise your rights, please go to the following web page https://www.nordicchoicehotels.com/terms-and-conditions/terms-and-conditions/right-for-access/ . We will respond to your inquiry to us as soon as possible and no later than 30 days.

We will ask you to confirm your identity or ask you to provide further information before we allow you to exercise your rights in this manner. We must do this to ensure that we only provide access to your personal information to you – and not someone who is claiming to be you.

9. Data protection officer
We are part of Nordic Choice Hotels. Nordic Choice Hotels has its own data protection officer. This data protection officer will be the ombudsman for all hotels affiliated with Nordic Choice Hotels, including for us.

The data protection officer is our point of contact for the Data Inspectorate.

Our officer will provide all hotels in Nordic Choice Hotels, our computer service providers and our employees with advice and guidance on the processing of personal information and the rules for this. The representative will be working to make sure of our compliance with the privacy policy and our internal guidelines.

Our officer can also help you safeguard your rights or help answer questions about personal information you have with us.

You can contact our data protection officer at stay@thethief.com.

If you believe that our processing of personal information does not match what we have described here or that we in some way are in violation of privacy laws, you may alternatively appeal to the Norwegian Data Protection Authority or the supervisory authority of the country in which you are staying in a hotel. Information about how to contact the Data Inspectorate can be found on the Data Inspectorate’s website: www.datatilsynet.no.

10. Cookies
We use cookies to improve the user’s experience of our web pages.

A cookie is a small text-based data file that is placed on your device (your smartphone, computer or tablet). The cookie helps us to see what type of content and pages are visited on our site. Information stored using a cookie may be things like how the site is used, what type of browser you are using, and which web pages you have visited.

A permanent cookie is left on your device for a certain amount of time. A session cookie is stored randomly in your device’s memory while on our websites. The session cookie disappears when you close your browser. We use both permanent cookies and session cookies. Nordic Choice may also use a third party’s cookies.

If you do not want our websites to place cookies on your device, you can turn off cookies in your browser. Turning off cookies will reduce the functionality of some of our web pages.

11. Personalising your stay with us
THE THIEF wishes to offer our customers the best possible hotel stay according to each guest’s preferences and purchase history.

On the basis of legitimate interests, we will use information we have received from you about your preferences for rooms (such as e.g. “window overlooking sea”, or “quiet room desired”) and information about your purchases with us (“sparkling water” rather than “still water” ») to offer you a more personalised stay.

This information is collected based on your purchases with us and any wishes or requests you express to our employees.

In addition, we will occasionally collect information about you from open sources such as the Internet and social media, but limited to information relevant to offer you a personalised stay with us. The basis for this is legitimate interest.

The information will not be delivered to others.

You can reserve the right against allowing us use of your information for personalising your stay. You can do this by sending an email to stay@thethief.com.

12. Changes in privacy statement or in processing
We are continuously working on developing and improving our services to our customers. This will change the method or extent of our processing of personal data. The information we provide through this privacy statement will therefore be adjusted and updated sporadically. We will also make changes to the privacy statement when new rules or government practices make it necessary.

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