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Terms&Conditions

1. RESERVATION
No of attendees, price, accommodation, food and beverage and other orders are shown on the reservation overview. For guests without adult company there is an 18 year old restriction. Hotel reserves the right to cancel the booking onsite if id cannot be shown.

2. VALIDITY OF PRICES
The stated prices are cogent for both parties. The hotel reserves the right to adjust the prices due to changes of costs i.e. increased taxes or fees or other conditions out of control for the hotel.

3. STATUS | CHANGES/CANCELLATION
All changes/cancellations should be made in written notifications to the hotel to be valid. 16:00 The reservation is held for you until 16.00 on the arrival day. The reservation can be cancelled by the guest up to this point of time. The hotel is responsible to offer the guest accommodation if he/she arrives before 16.00 the arrival day.
At 16.00 the hotel has the right to cancel all reservations that is not checked in without consideration of consequences.
18:00 Same rules as above, but all conditions applies to 18.00 instead of 16.00.
21:00 Only for use by Choice Club members with silver level or higher on their membership.
Same rules as above, but all conditions applies to 21.00 instead of 18.00.
Guaranteed Payment for the whole reservation is guaranteed by a company or a credit card, hotel has responsibility to offer the guest accommodation for the confirmed number of nights. 100% of the reservation will be charged if the room is cancelled or in case of no-show.

4. PAYMENT
4.1 Payment in advance according to the specification written under general information in the reservation overview.
4.2 Full payment for the arrangement will be made upon arrival to the hotel.
4.3 Bank warranty for the total anticipated cost should be sent to the hotel according to the specification written under comment in the confirmation. If payment is delayed an interest charge according to local law will be added.

5. DEPOSIT
The hotel reserves the right to ask for deposit or bank warranty.

6. DISPOSAL OF ACCOMMODATION
Ordered rooms for accommodation are guaranteed to be ready for check in after 15.00 arrival day and is held for your disposal until 12.00 departure day. Any changes to these times have to be agreed upon and confirmed by the hotel.

7. LIABILITY OF DAMAGE
The Customer is responsible for all damage on the hotel property caused by careless or intended behaviour of the participants.

8. FORCE MAJEURE
Occurrences out of control for the parties (strike, lock out, fire etc.) that makes it impossible to fulfil the obligations of this contract gives the right to cancel the whole arrangement without liability to pay compensation.

9. COURT PROCEEDINGS
Any disputes between the parties in this contract, or between participants and the hotel, will be handled according to the local law. If a compromise solution is not found the statement from the court of law will apply.

10. PERSONAL INFORMATION
THE THIEF may in some cases use Google to search for personal information in order to enhance the guest experience during the stay at the hotel. This information will not by any means be used for commercial purposes, only to understand the guest’s true needs in order to deliver the best service possible. You may reserve yourself from this by responding to this email.

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Terms&Conditions Groups

1. IMPLEMENTING THE EVENT
To ensure the quality of your event we ask you to contact us for a brief of details of the arrangement before you send out any confirmations to particapants of the event. In such a way we are able to communicate the hotels possibilties and limiations.

2. PROGRAM AND PARTICIPANTLIST
Final program and participant/rooming list will have to be sent to the hotel at least 21 days before arrival. We ask you to give us notice if any of the partpicants have any spesial needs or requests.

3. UNSETTLED ROOM BILLS
For benefits not included in the contract, every participant must settle their own bill. The organising client is responsible for any unsettle bills, unless other is agreed upon

4. DAMAGES
In event of damages to the hotel property caused by participants of the event, the organizing client is held lieable. Due to the saftey of guests and staff of the hotel, no objects easily breakable are allowed in the SPA or swimming pool area. By not obeying the above terms the guest/client will be held responsible for any costs in relation to the damage. All visits to the SPA are on own responsibilty.

5. REDUCTION OF OVERNIGHT ROOMS
Reduction other then stated below will be charged at full cost.
No. of days before event – Room reduction
Up to 90 days – Up to 100 % reduction
Up to 60 days – Up to 80 % reduction
Up to 30 days – Up to 25 % reduction
Up to 14 days – Up to 10 % reduction
Less than 14 days All reductions are charged at full cost.
All reductions has to be sent in writing to the hotel.

6. REDUCTIONS OF MEALS
Reduction of meals later than 14 days prior to arrival, will be charged at full cost. Reductions
has to be sent in writing to the hotel.

7. CANCELLATION POLICIES BY DAYS BEFORE EVENT START
Up to 90 days – No charge.
Up to 60 days – 20 % charge of total quote.
Up to 30 days – 50 % charge of total quote.
Up to 14 days – 75 % charge of total quote.
Less than 14 days 100 % charge of total quote.

8. SETTLEMENT
Charges for any services that are ordered in addition to the contract, will be added to the invoice to the organizing client.

9. CREDIT
Credit must be applied in advance from the hotel. We reserve the right to credit check all applications, and might ask for a written application on logo paper. It must contain the correct address, telephone/fax number, org. number, contact person, and if any, what the invoice shall be marked. The request must be signed by the responsible person according to the event. Applications must be sent no later than 14 days prior to arrival at the hotel.
NB: Individual invoices must be arranged in advance. We charge a billing fee of kr.50,- per invoice. The credit amount is billed upon departure and due date 10 days net. We do not send invoices under NOK. 5000,-. In case of late payment the organizing client will be charged a fee of NOK 65,– It is calculated approximately 2% interest per month.

10. VAT AND GENERAL PRICE ADJUSTMENTS
By changes in taxes and other unpredicted circumstances that effects the rate, the hotel will adjust the rates accordingly.

11. DEPOSIT AND GUARANTEE
We reserve the right to ask for deposits and other forms of guarantees for the rooms/events.

12. FORCE MAJEURE
Events outside The Thief’s control such as strikes, lockouts, fire, lack of delivery etc., give the hotel the right to cancel the event without any obligations or fees.

10. PERSONAL INFORMATION
THE THIEF may in some cases use Google to search for personal information in order to enhance the guest experience during the stay at the hotel. This information will not by any means be used for commercial purposes, only to understand the guest’s true needs in order to deliver the best service possible. You may reserve yourself from this by responding to this email.

All cancellation have to be in writing to the hotel.

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